This Privacy Policy explains how Removal Companies Tooting collects, uses, stores and protects personal data relating to our customers in the Tooting area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Removal Companies Tooting customers in the area who use or enquire about our services, whether you contact us online, by post, or in person.
Removal Companies Tooting provides residential and commercial removal and related services in the Tooting area. For the purposes of data protection law, Removal Companies Tooting is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
This Privacy Policy covers personal data relating to customers, prospective customers, people acting on behalf of customers, and individuals whose personal information is provided to us in connection with a removal service.
We may collect and process the following categories of personal data when you use or enquire about our services:
Identification and contact details, such as your name, title, postal address, service address, delivery address, billing address and preferred contact details.
Communication details, such as your communication preferences and the content of correspondence between you and Removal Companies Tooting, including notes of calls and details you provide when requesting a quote or booking a service.
Service information, such as details of your property type, access information, inventory lists, dates and times of removals, special instructions, and records of services provided.
Payment and transaction details, such as records of payments and invoices and basic payment confirmation data. We do not store full payment card numbers or security codes; these are processed by our payment service providers.
Technical and usage information, such as basic information about how you interact with our website or digital communications, including pages visited, enquiry forms submitted and the time and date of your visits.
Any other information you choose to provide to us when you contact us, request a quote, make a booking, or provide feedback.
We collect personal data directly from you when you contact us to request a quotation, make a booking or ask a question, when you complete forms on our website, or when you communicate with us by any other method.
We may also receive personal data indirectly when someone else acts on your behalf, for example an employer, a landlord, a family member or a relocation company who arranges removal services for you.
In limited circumstances, we may obtain personal data from third-party service providers in order to confirm address details or to assist with fraud prevention and security checks.
We process your personal data only when we have a lawful basis to do so. Depending on the context, we may rely on one or more of the following legal grounds:
Contract. We process personal data when it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, delivering removal services, and managing payments.
Legal obligation. We process personal data when it is necessary to comply with legal or regulatory obligations, including record-keeping, tax, accounting and responding to lawful requests from public authorities.
Legitimate interests. We process personal data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests may include managing our business operations, improving services, handling customer enquiries and complaints, and protecting our property, assets and staff.
Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We may use your personal data for the following purposes:
To provide quotations, estimates and service proposals for removal or related services.
To plan, manage and carry out removal services, including scheduling, logistics, access arrangements and delivery of your items.
To communicate with you about your enquiry, booking, changes to your service, and any issues that arise before, during or after your move.
To process payments, issue invoices and manage accounts and refunds as required.
To maintain business and financial records, including for auditing and tax purposes.
To manage customer feedback, handle complaints, and resolve disputes.
To improve our services, operations and customer experience, including reviewing service performance and training staff.
To protect our rights, property and safety and that of our customers, contractors and staff, including fraud prevention and security monitoring.
To send you service-related information and, where you have not opted out or where permitted by law, to send relevant information about related services you may be interested in. You can object to direct marketing at any time.
We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy and always in accordance with data protection law.
Data processors. We use third-party service providers who act as processors on our behalf. These may include payment processing providers, IT and hosting providers, customer management and administration systems, and companies providing secure document storage or shredding. These processors are only permitted to process your personal data in accordance with our instructions and must implement appropriate security measures.
Operational partners. Where necessary to provide our services, we may share limited personal data with subcontracted removal teams, storage facilities, specialist delivery providers, or other companies assisting with your move, but only to the extent required to perform the services you have requested.
Professional advisers. We may share data with professional advisers such as accountants, auditors or legal advisers where necessary for legitimate business purposes and to meet our legal obligations.
Authorities and regulators. We may disclose personal data where required by law or in response to a lawful request from a public authority, regulator or law enforcement agency.
We do not sell your personal data to third parties.
Our primary processing activities take place within the United Kingdom. If it becomes necessary to transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your data in accordance with applicable data protection law.
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy and to meet our legal, accounting and reporting requirements.
In general, enquiry and booking records, service details and basic contact information may be retained for a period that allows us to handle any follow-up queries, disputes or claims and to comply with tax and accounting rules. In many cases this will be up to six years from the end of our relationship with you, but specific retention periods may vary depending on the type of record and applicable legal requirements.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage practices and, where appropriate, encryption and secure disposal procedures.
While we work hard to protect your personal data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely and for keeping any reference numbers or account details confidential.
Under data protection law, you have certain rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, these include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain other information.
The right to rectification. You can request correction of inaccurate personal data and completion of incomplete data.
The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing. You can request that we restrict the processing of your personal data in certain situations, such as where you contest its accuracy or object to our processing.
The right to object. You can object at any time to processing based on our legitimate interests and you have an absolute right to object to direct marketing.
The right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where technically feasible.
The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you should contact us using your usual contact channel with Removal Companies Tooting and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request.
If you have concerns about how Removal Companies Tooting handles your personal data, you are encouraged to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom, which is the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection best practice. When we make changes, we will revise the date of the latest update and take reasonable steps to inform customers where appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
We offer more experince and expertise on moving services than other removal companies Tooting. So do not choose any other for your relocation in SW17 than us.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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