These Terms and Conditions set out the basis on which removal and associated services are provided to customers in Tooting and surrounding areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company refers to the removal service provider operating in Tooting and surrounding areas.
1.2 Customer refers to any individual, partnership, company or organisation that requests or uses the services of the Company.
1.3 Services means removal, packing, unpacking, loading, unloading, transportation, storage, and any related services provided by the Company.
1.4 Goods means the items, belongings, furniture, equipment, or other property in respect of which the Services are provided.
1.5 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2.1 The Company offers residential and commercial removal services, including local moves in and around Tooting, as well as longer distance removals as agreed.
2.2 The specific Services to be provided, including collection and delivery addresses, dates, times, and any additional services such as packing or storage, will be set out in the quotation or confirmation provided to the Customer.
2.3 Any Services not expressly listed in the quotation or confirmation will be deemed excluded and may be subject to additional charges if requested later.
3.1 All bookings are subject to availability and must be confirmed by the Company. An enquiry or provisional quotation does not constitute a confirmed booking.
3.2 To request a booking, the Customer must provide accurate and complete information, including but not limited to:
a. Full collection and delivery addresses.
b. Access details at each property, including any restrictions such as parking limitations, stair access, lifts, or narrow entrances.
c. An accurate description and, where required, an inventory of the Goods.
d. Preferred date and time for the Services.
3.3 The Company will issue a quotation based on the information supplied. Quotations are normally provided on a fixed-price or hourly-rate basis, as specified in the quotation document.
3.4 A booking is only confirmed once the Customer has accepted the quotation, agreed to these Terms and Conditions, and complied with any deposit or pre-payment requirements communicated by the Company.
3.5 The Customer is responsible for checking all details in the booking confirmation. Any discrepancies must be reported to the Company without delay. The Company shall not be responsible for errors or additional costs arising from inaccurate or incomplete information provided by the Customer.
4.1 Unless otherwise stated, quotations are valid for a limited time period from the date of issue. The validity period will be indicated in the quotation.
4.2 Quotations are based on normal access conditions, reasonable loading and unloading times, and the information provided by the Customer. The Company reserves the right to adjust the price if:
a. Access is significantly more restricted than stated or reasonably anticipated.
b. The volume or nature of the Goods exceeds what was declared.
c. There are delays outside the Company’s control, including waiting for keys, parking difficulties, or the Customer not being ready at the agreed time.
4.3 Additional charges may apply for:
a. Dismantling or reassembly of furniture or equipment.
b. Handling of heavy, fragile, valuable, or unusual items such as pianos, safes, or artwork.
c. Moves outside of normal working hours, or on weekends and public holidays.
d. Storage, packing materials, and waste disposal services.
5.1 The Customer shall pay the charges for the Services in accordance with the terms stated in the quotation or booking confirmation.
5.2 The Company may require a deposit or full pre-payment to secure the booking. Where a deposit is requested, it must be paid by the date specified. The Company reserves the right to cancel a booking if payment is not received on time.
5.3 Unless otherwise agreed in writing, any balance due must be paid on or before completion of the Services. The Company is not obliged to release Goods or continue Services if payment has not been received.
5.4 The Company may accept various forms of payment, which will be specified in the quotation or booking confirmation. Cash payments, where accepted, must be made in the correct amount. The Customer is responsible for ensuring availability of cleared funds.
5.5 In the event of late or non-payment, the Company reserves the right to charge interest on any overdue amount at the statutory rate applicable under English law and to recover all reasonable costs incurred in pursuing payment.
6.1 The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment will only take effect once acknowledged by the Company.
6.2 Cancellation charges may apply, based on the notice period given:
a. If more than a specified number of working days notice is given before the scheduled service date, any deposit may be refunded, less any reasonable administrative costs.
b. If short notice is given, a portion or the entirety of the quoted price may be charged. The applicable timeframes and percentages will be set out in the quotation or booking confirmation.
6.3 If the Customer wishes to change the service date, time, or scope of work, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.
6.4 If the Company is delayed in performing the Services due to circumstances beyond its reasonable control, such as severe traffic disruption, accidents, extreme weather, or road closures in and around Tooting or on the route, the Company shall not be liable for resulting losses. The Company will take reasonable steps to inform the Customer and to minimise delay.
6.5 If the Company is unable to provide the Services on the agreed date due to its own fault, the Customer shall be entitled to a refund of any pre-payments made for the affected Services. This shall be the Customer’s sole remedy, and the Company shall not be liable for any indirect or consequential loss.
7.1 The Customer is responsible for:
a. Making suitable arrangements for parking and access at both collection and delivery locations, including obtaining any permits or authorisations required by local authorities.
b. Ensuring that the premises are safe and that floors, staircases, and access routes are clear and suitable for moving Goods.
c. Properly securing or disconnecting appliances and electrical equipment prior to the move, unless otherwise agreed as part of the Services.
d. Packing all Goods securely, unless packing services are included, and ensuring that fragile or valuable items are adequately protected.
e. Keeping all important documents, jewellery, cash, and other high-value items with them and not including such items in the Goods to be moved.
7.2 The Customer must be present, or have an authorised representative present, at both the collection and delivery addresses to oversee the work, confirm item lists where applicable, and sign job sheets or delivery notes.
7.3 The Customer must promptly inform the Company of any changes that may affect the Services, including changes to addresses, access arrangements, or the quantity of Goods.
8.1 Unless expressly agreed in writing, the Company will not carry:
a. Hazardous, flammable, explosive, or illegal items.
b. Perishable goods, live animals, or plants.
c. Items of extraordinary value such as antiques, artwork, precious metals, or collections, where their value has not been declared and agreed in advance.
8.2 If such items are moved without the Company’s knowledge or agreement, the Company shall have no liability for loss or damage, and the Customer shall indemnify the Company against any resulting claims, losses, or penalties.
9.1 The Company will exercise reasonable care and skill in providing the Services. However, liability for loss or damage is subject to the limitations set out in this section.
9.2 The Company shall not be liable for:
a. Loss or damage arising from faulty or inadequate packing by the Customer.
b. Normal wear and tear, or minor scuffs, scratches, or marks that may occur during handling and transportation.
c. Damage to furniture or items that are already defective or unstable, or which cannot be reasonably moved without risk.
d. Loss of or damage to items not properly identified or listed where an inventory has been agreed.
9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount, which may be linked to the value of the affected item or items and subject to any cap stated in the quotation or confirmation.
9.4 The Company shall not be liable for any indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress.
9.5 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable, and in any event within a reasonable period after completion of the Services. The Customer must provide evidence of the alleged loss or damage and cooperate with the Company’s investigations.
9.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot lawfully be excluded or limited.
10.1 The Company may hold insurance cover suitable for a removal business operating in and around Tooting. Details of cover levels can be provided on request.
10.2 It is the Customer’s responsibility to arrange any additional insurance required for high-value or particularly fragile items. The Customer should consult their own insurance provider if in doubt.
11.1 The Company operates in accordance with applicable waste and environmental regulations. Where waste removal or disposal services are offered, these will be clearly specified and may be subject to additional charges.
11.2 The Company will only remove waste that it is lawfully permitted to handle. Certain types of waste, including hazardous materials, electrical waste, or large quantities of construction debris, may require specialist disposal and will not be collected unless expressly agreed.
11.3 The Customer must not present items for disposal that are prohibited or require special treatment without prior written agreement. The Customer is responsible for any fines, penalties, or costs resulting from the inclusion of prohibited items in waste presented to the Company.
11.4 The Company aims to dispose of waste responsibly, using licensed facilities where required and following relevant local and national regulations.
12.1 The Company shall not be in breach of contract or otherwise liable for any delay in or failure to perform the Services to the extent that such delay or failure is due to events beyond its reasonable control. These events may include, but are not limited to, severe weather, natural disasters, war, civil unrest, strikes, accidents, or major traffic or transport disruption.
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 The Company will investigate complaints in good faith and aim to resolve them amicably. The Customer agrees to provide all relevant information and to cooperate with the Company during the investigation.
14.1 The Company will handle personal data in accordance with applicable data protection laws. Personal information provided by the Customer will be used only as necessary to manage bookings, provide the Services, process payments, and comply with legal obligations.
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless the parties agree otherwise in writing.
16.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services provided.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18.1 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence, or understandings relating to the Services.
We offer more experince and expertise on moving services than other removal companies Tooting. So do not choose any other for your relocation in SW17 than us.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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